Which of the Following Statements About Total Quality Management (TQM)

question 245

Multiple Choice

Which of the following statements about total quality management (TQM) is false?

• A) Before widespread adoption of TQM, most firms assumed that production defects were an inevitable part of mass production.
• B) Japanese producers of cars, electronics and cameras showed that production defects were not inevitable.
• C) From a TQM perspective, the cost of lost customers is a minor consequence of poor quality.
• D) From a customer's point of view, getting a defective product and having to complain about it is inconvenient.
• E) TQM methods have been applied to implementation problems other than manufacturing.

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Definitions:

Carcinoma

A type of cancer that starts in cells of the skin or the tissue linings of organs.

Cholecystolithiasis

An abnormal presence of stones in the gallbladder.

Gallstones

Hardened deposits of digestive fluid that can form in the gallbladder, causing pain, nausea, and sometimes leading to more serious conditions like pancreatitis.

Glomerulonephritis

A category of kidney disease characterized by inflammation of the glomeruli, which are small blood vessels in the kidneys.