______ Refers to Processes That Screen Out or Modify Ideas

question 88

Multiple Choice

______ refers to processes that screen out or modify ideas, messages, and information that conflict with previously learned attitudes and beliefs.

• A) Selective exposure
• B) Selective learning
• C) Selective retention
• D) Selective attention
• E) Selective perception

---

Definitions:

Effective

Producing a desired or intended result, often used to describe methods, strategies, or actions.

Respectful Close

A polite and considerate way to end a communication or interaction, ensuring a positive impression.

Indirect Approach

A communication strategy where the main point is not presented directly at the beginning but is introduced later in the message.

Refusing Claims

The act of denying or rejecting claims, often in the context of insurance or customer service disputes.