Examlex
Which of the following is NOT an advantage of a photo array over a traditional police lineup?
Service Quality Goals
Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.
Service Recovery
Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.
Procedural Fairness
The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.
Delivery Gap
The difference between customer expectations for service delivery and the actual service delivered.
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