Barbara Refuses to Use the "Not at All" and the "Extremely

question 4

Multiple Choice

Barbara refuses to use the "not at all" and the "extremely" response options on a rating scale. Which rating error does this exemplify?

• A) acquiescent response set
• B) logical error in rating
• C) leniency bias
• D) central tendency bias

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Definitions:

Distribution Operations

Involves the management of the supply chain processes that ensure the efficient movement and storage of goods from the manufacturer to the end customer.

Materials Handling

The movement, protection, storage, and control of materials and products throughout manufacturing, warehousing, distribution, and disposal.

Order Fulfillment

The process of receiving, processing, and delivering orders to end customers.

Support Function

Activities or services that assist core business operations without being part of the direct production of goods or services.