Service Products That Are Totally Intangible

question 81

Multiple Choice

Service products that are totally intangible:

• A)do not involve customer participation in a significant way.
• B)can be transported and stored.
• C)are generally nonperishable.
• D)are exchanged directly from producer to user.

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Definitions:

Social Scare

A phenomenon where a society experiences widespread fear or panic over an issue perceived as a threat to social stability.

Personal Sacrifices

Voluntary acts of giving up personal desires or comforts for a greater good or to meet the needs of others.

Environmental

Relating to the natural world and the impact of human activity on its condition.

Sound Cost-Benefit Analysis

The process of evaluating the pros and cons of different investment decisions or projects based on their expected costs and benefits to ensure rational financial planning.