Elaine Decided to Sign Up for a Particular Instructor's Violin

question 14

Multiple Choice

Elaine decided to sign up for a particular instructor's violin class based on his reputation of being an excellent teacher.The instructor guaranteed that his students would learn to play the violin in the 3-month course that he offered.Which of the following service qualities are represented in this scenario?

• A)Assurance
• B)Intangibility
• C)Sympathy
• D)Empathy

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Definitions:

Attitudes

Mental and emotional entities which predispose an individual's response to various situations, objects, or people.

Actual Results

The concrete outcomes or outputs that are achieved at the end of a project or period, often compared against planned objectives or goals.

Cycle Times

The entire duration from start to finish of a process, signifying the quickness and productivity of manufacturing or operations.

Flexibility

The ability to adapt to changes or circumstances without significant difficulty.