Elaine Decided to Sign Up for a Particular Instructor's Violin

question 14

Multiple Choice

Elaine decided to sign up for a particular instructor's violin class based on his reputation of being an excellent teacher.The instructor guaranteed that his students would learn to play the violin in the 3-month course that he offered.Which of the following service qualities are represented in this scenario?

• A)Assurance
• B)Intangibility
• C)Sympathy
• D)Empathy

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Definitions:

Vibrio

A spirillum (spiral-shaped bacterium) that is shaped like a comma. Compare with spirillum, spirochete, bacillus, and coccus.

Endospores

Resistant, dormant structures formed within some bacteria, enabling survival in harsh environmental conditions.

Exotoxins

Potent toxins secreted by bacteria that can cause damage to the host by destroying cells or disrupting normal cellular metabolism.

Capsules

In microbiology, a gelatinous covering that encloses some bacteria, enhancing their ability to cause disease.