Sunset Hotels Provides Soft Skills Training to Its Employees by Imparting

question 12

Multiple Choice

Sunset Hotels provides soft skills training to its employees by imparting lessons on basic communication skills,housekeeping techniques,body language,and basic standards of dressing.In this case,on which of the following critical components of internal marketing is Sunset Hotels focusing?

• A)Significant modeling by managers
• B)Careful selection process in hiring employees
• C)Energetic follow-through process
• D)Emphasis on teaching employees to have good attitudes

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Definitions:

Weight Training

A form of physical exercise involving the lifting, lowering, or moving of weights to improve strength and endurance.

Irreversible

Incapable of being undone or altered, often used to describe processes or changes that are permanent.

Cognitive Declines

The gradual reduction in cognitive abilities, including memory, thinking, and problem-solving skills, often associated with aging.

Psychological Declines

The decrease in cognitive function and mental health that can occur with aging, including memory loss, decreased problem-solving ability, and mood changes.