Service Firms Often Fail to Recognize the Need for Change

question 92

Multiple Choice

Service firms often fail to recognize the need for change due to the fact that they:

• A)always discount innovation.
• B)face strong competition.
• C)are highly innovative.
• D)are often not faced with obsolescence.

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Definitions:

Physical Erosion

The natural wear and degradation of material objects or geographical features over time due to environmental factors.

Accretion

The process of gradual growth or increase over time, often used in reference to the collection of data or material in a study.

Documentary Records

Documents and records that provide historical evidence or information about a particular event, person, or phenomenon.

Archival Strategies

Approaches and methods used to collect, preserve, and manage historical documents and records for research purposes.