Which of the Following Is an Activity That Should Be

question 26

Multiple Choice

Which of the following is an activity that should be undertaken by a salesperson and others in an organization as part of a successful aftermarketing effort?

• A)The salesperson should establish and maintain a customer information file.
• B)The salesperson should passively listen and positively respond to buyer objections.
• C)The salesperson should focus more on acquiring new customers than servicing existing ones.
• D)The salesperson should ask for commitment if all objections of a customer have been resolved.

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Definitions:

Facial-feedback Hypothesis

The theory that suggests that facial expressions can influence emotional experiences.

Depressed

A condition characterized by a reduced mood and lack of interest in actions, influencing an individual's thoughts, actions, emotions, and overall health.

Frowns

Facial expressions indicating displeasure, concern, or disapproval, usually characterized by a furrowing of the brow.

Sighs

Deep and long breaths that often express relief, tiredness, or similar emotions, and serve physiological functions such as lung inflation.