The Customer Service Department at Mercury,a Department Store,noticed That the Store's

question 82

Multiple Choice

The customer service department at Mercury,a department store,noticed that the store's exchange process creates a lot of stress for its customers.Customers need to visit several counters before their product is finally exchanged for another.Customer service management has decided to send questionnaires to customers,asking them to respond to a list of questions and to provide suggestions for improving the exchange situation in the store.In this scenario,management is using the _____ research method.

• A)focus group
• B)survey
• C)observational
• D)experimental

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Definitions:

Retail Jewelry Store

A business establishment that specializes in selling jewelry and related accessories to consumers.

Termination Of Agency

The process by which an agency relationship is ended, possibly due to the accomplishment of the agency's purpose, mutual agreement, or revocation by either party.

Operation Of Law

Refers to legal changes or transfers that occur automatically due to existing legal rules, rather than through actions taken by individuals or agreements.

Agency Relationship

A legal relationship where one party, the agent, is authorized to act on behalf of another, the principal, in dealings with third parties.