Formulating a Strategy Based on Distinctive Competencies Provides an Organization

question 49

Multiple Choice

Formulating a strategy based on distinctive competencies provides an organization with a unique benefit that allows it to _____.

• A)gain advantage over its competitors
• B)retain its product-oriented focus for growth
• C)rely on the critical characteristics and events of the past
• D)focus on selling rather than on customer satisfaction

---

Definitions:

Performance Management Systems

A systematic approach to improving organizational performance by developing the performance of individuals and teams.

Internal and External Customers

Internal customers are employees or departments within the organization that rely on others within the organization, while external customers are individuals or entities outside the organization that consume its products or services.

Performance Measures

Indicators or metrics used to assess, track, and communicate the efficiency, effectiveness, or productivity of an individual, group, or organization.

High-performance Organization

An organization that consistently outperforms its peers in key metrics such as profitability, customer satisfaction, and employee retention.