Which of the Following Explains the Reason Why the Quality

question 72

Multiple Choice

Which of the following explains the reason why the quality of services can vary more than the quality of goods?

• A) Unlike that of products, producers of services have procedures to prevent, identify, and correct defects.
• B) Most services are human performances and often customized to the needs of the buyer.
• C) Producers of goods typically customize products to the needs of the buyer.
• D) Unlike services, customers are more likely to purchase defective products.

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Definitions:

Conventional Arbitration

A dispute resolution method where an impartial third party hears arguments from both sides and makes a legally binding decision.

Chilling Effect

A situation where the fear of potential legal or economic repercussions results in hindered or silenced expression, often in the context of free speech, journalism, or public participation.

Bargaining Impasses

Occurs when the parties involved in negotiation, particularly in labor negotiations, are unable to reach an agreement despite prolonged discussions.

Dispute Resolution

The process of resolving a dispute or conflict between parties through negotiation, mediation, arbitration, or legal actions.