Which of the Following Explains the Reason Why Defining What

question 8

Multiple Choice

Which of the following explains the reason why defining what constitutes good service quality is difficult?

• A) Services are not labor intensive.
• B) Services are examined objectively.
• C) Service quality is measured against performance.
• D) Service quality is measured against standards.

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Definitions:

Premises

Statements or propositions from which conclusions are drawn or arguments are based.

Premises

Statements or propositions that serve as the foundation for a conclusion in logic or reasoning.

Reasoning

Cognitive process(es) used in transforming given information, called premises, into conclusions. Reasoning is often seen as a special kind of thinking.

Content Effects

The impact that the subject matter has on the processing and outcome of cognitive tasks.