Which of the Following Is Visible in an Energetic Follow-Through

question 26

Multiple Choice

Which of the following is visible in an energetic follow-through process?

• A) Managers providing training that focuses on specific social techniques, such as eye contact, smiling, tone of voice, and standards of dress
• B) Managers providing training, support, and incentives necessary to give the employees the capability and willingness to provide quality service
• C) Managers demonstrating the behavior that they intend to reward employees for performing
• D) Managers clearly defining the skills a service person must bring to the job

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Definitions:

Basis for Monopoly

The underlying conditions that enable a firm or entity to become or remain the sole supplier of a good or service, such as control over resources, government regulation, or technology.

Pure Monopoly

An economic condition where one firm controls the market for a product, effectively eliminating competition.

Close Substitutes

Goods or services that can easily replace each other in consumption, offering consumers nearly identical satisfaction.

Natural Monopoly

A market situation where a single firm can supply a good or service to an entire market at a lower cost than could multiple firms.