Which of the Following Service Qualities Includes the Willingness or Readiness

question 56

Multiple Choice

Which of the following service qualities includes the willingness or readiness of employees or professionals to provide service?

• A)Sympathy
• B)Responsiveness
• C)Empathy
• D)Quality

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Definitions:

ADR

Alternative Dispute Resolution, a range of processes and techniques to resolve disputes outside the judiciary process, including mediation and arbitration.

Employee

An individual who works part-time or full-time under a contract of employment, whether oral or written, express or implied, and has recognized rights and duties.

Win-Lose Orientation

A competitive viewpoint where one party's gain is seen as another's loss, often leading to conflict and adversarial relationships.

Negotiators

People who engage in discussions with the aim of reaching an agreement or resolving a dispute between parties.