Which of the Following Refers to Responsiveness

question 62

Multiple Choice

Which of the following refers to responsiveness?

• A) The willingness or readiness of employees or professionals to provide service.
• B) The consistency and dependability of the service performance.
• C) The physical evidence of the service.
• D) The knowledge and competence of service providers and the ability to convey trust and confidence.

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Definitions:

Facility

A physical or virtual location where business operations occur, such as a factory, warehouse, office, or even software platforms.

Period of Time

A length or duration of moments which is measured in terms of seconds, minutes, hours, days, months, or years.

Capacity Decision

A determination made regarding the amount of production resources needed to meet expected demand.

Variable Costs

Costs that vary directly with the level of production or the volume of output.