Which of the Following Refers to the Knowledge and Competence

question 88

Multiple Choice

Which of the following refers to the knowledge and competence of service providers and the ability to convey trust and confidence?

• A)Sympathy
• B)Responsiveness
• C)Empathy
• D)Assurance

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Definitions:

Stability

The state of being steady and unchanging, often desired in economic, social, and environmental contexts for predictability and security.

BCG Matrix

A strategic business tool used to evaluate the relative market position and potential growth of different products or business units within a company's portfolio.

Market Growth Rate

The increase in the size or sales of a specific market over a set period of time, often expressed as a percentage.

Market Share

The portion of a market controlled by a particular company or product, expressed as a percentage of total sales in that market.