The Employees of the WiseRumbles Library Maintain a Great Relationship

question 33

Multiple Choice

The employees of the WiseRumbles Library maintain a great relationship with their customers. They recommend new books and magazines to customers based on customers' tastes and preferences and the books previously borrowed by them. They keep track of customers' birthdays and anniversaries in order to send birthday cards and gift vouchers. This shows that employees at WiseRumbles Library are displaying _____.

• A) assurance
• B) intangibility
• C) uniformity
• D) empathy

Identify the cultural and demographic considerations that influence the design and effectiveness of reward systems.

Understand the impact of goal setting on individual and organizational performance, including ethical considerations.

Describe the relationship between reward systems and employee motivation, and how they contribute to organizational profitability.

Understand the role of technology and administration in managing reward systems, particularly in flexible benefit plans.