The Employees of the WiseRumbles Library Maintain a Great Relationship

question 33

Multiple Choice

The employees of the WiseRumbles Library maintain a great relationship with their customers. They recommend new books and magazines to customers based on customers' tastes and preferences and the books previously borrowed by them. They keep track of customers' birthdays and anniversaries in order to send birthday cards and gift vouchers. This shows that employees at WiseRumbles Library are displaying _____.

• A) assurance
• B) intangibility
• C) uniformity
• D) empathy

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Definitions:

Nature

The essential qualities or characteristics of something, or the physical world collectively, including plants, animals, landscapes, and other features and products of the earth, as opposed to humans or human creations.

Nurture

The influence of external factors like environment, education, and social experiences on the development of an individual's behaviors and traits.

Inherited

Passed down genetically from one generation to another, referring to traits or conditions determined by one's genes.

Nature-nurture Debate

The nature-nurture debate discusses the relative importance of an individual's innate qualities versus personal experiences in determining or causing differences in physical and behavioral traits.