The Customer Service Department at Mercury, a Department Store, Has

question 39

Multiple Choice

The customer service department at Mercury, a department store, has noticed that the store's exchange process creates a lot of stress for customers. The customers need to visit several counters before their product is finally exchanged for another. Customer service management has decided to send questionnaires to customers, asking them to respond to a list of questions and to provide their suggestions for improving the exchange situation in the store. In this scenario, management is using the _____ research method.

• A) focus group
• B) survey
• C) observational
• D) experimental

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Definitions:

Substance Abuse

The harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs, leading to addiction or dependency and various health issues.

Anti-Social Personality Disorder

A mental health condition characterized by a long-term pattern of disregarding or violating the rights of others, often manifesting as hostile or harmful behavior.

Homicidal Clients

Individuals receiving clinical services who express intentions or thoughts of causing lethal harm to others, posing challenges for mental health professionals.

Compliance With Medication

The degree to which a patient correctly follows medical advice, particularly with regards to taking medication as prescribed.