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For Registration Statements Filed with the SEC Preparatory to Selling

question 83

Multiple Choice

For registration statements filed with the SEC preparatory to selling securities,the subsequent events review goes from


Definitions:

Services Gap

The discrepancy between customers’ expectations of service quality and their actual experiences.

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

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