Examlex
Which one of the following is not a critical component of assurance services?
Ambiguity
The quality of being open to more than one interpretation; lack of definitiveness or clarity.
Effective Communication
The process of exchanging information or ideas in a way that is clearly understood, ensuring mutual comprehension among all parties involved.
Angry Patient
A patient who expresses frustration or dissatisfaction, often stemming from anxiety, fear, or unmet expectations in a healthcare setting, necessitating empathetic communication.
Complaint
An expression of dissatisfaction or a formal accusation against someone or something.
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