Exhibit 11-5

question 88

Multiple Choice

Exhibit 11-5.Amie Jackson,a manager at Sigma travel services,makes every effort to ensure that customers attempting to make online reservations do not have to wait too long to complete the reservation process.The travel website is open for reservations 24 hours a day,and Amie regularly checks the website for the waiting time to maintain consistency in service.She uses the following independently drawn samples of wait time during two peak hours,morning 8 am to 10 am and evening 7 pm to 9 pm,for the analysis.Assume that wait times are normally distributed. Refer to Exhibit 11-5.At the 10% significance level,what is the conclusion?

• A)Do not reject H₀.We cannot conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.
• B)Reject H₀.We conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.
• C)Do not reject H₀.We conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.
• D)Reject H₀.We cannot conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.

---

Definitions:

Failed Change Programs

Initiatives aimed at organizational or behavioral change that do not achieve their intended outcomes, often due to resistance, inadequate planning, or lack of resources.

Implementation

The process of putting a decision or plan into effect, often involving the practical aspects of executing strategies or policies.

Planned Changes

Intentional and deliberate efforts to alter an organization’s structure, processes, or culture to achieve specific goals.

Strategy and Culture

Strategy and culture encompass the plans an organization develops to achieve its long-term goals and the shared values, beliefs, and practices that shape how work is done and how people interact within the organization.