Exhibit 5-15

question 28

Multiple Choice

Exhibit 5-15.A bank manager estimates that an average of two customers enter the tellers' queue every five minutes.Assume that the number of customers that enter the tellers' queue is Poisson-distributed. Refer to Exhibit 5-15.What is the probability that exactly three customers enter the queue in a randomly selected five-minute period?

• A)0.0902
• B)0.1804
• C)0.2240
• D)0.2707

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Definitions:

Globalization

The integration of economy, trade, and finance on an international scale.

Self-Managing Team

a group of workers who are given the autonomy to manage themselves and make decisions within their areas of operation without traditional management.

Decisions

The act or process of making choices or selecting an option or direction from a set of alternatives, often involving a degree of judgment or assessment.

Management

The process of dealing with or controlling things or people, involving planning, organization, leadership, and supervision to achieve organizational goals.