Exhibit 5-15

question 9

Multiple Choice

Exhibit 5-15.A bank manager estimates that an average of two customers enter the tellers' queue every five minutes.Assume that the number of customers that enter the tellers' queue is Poisson-distributed. Refer to Exhibit 5-15.What is the probability that less than two customers enter the queue in a randomly selected five-minute period?

• A)0.1353
• B)0.2707
• C)0.4060
• D)0.6767

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Definitions:

Cognitive Dissonance

A psychological phenomenon where an individual experiences discomfort from holding two or more conflicting beliefs, values, or attitudes, leading to a change in beliefs or behavior to reduce the discomfort.

Direct Experience

A firsthand involvement or encounter with events or conditions, allowing for the acquisition of knowledge or skills through personal participation.

Organizational Citizenship Behaviors

Represent the voluntary actions of employees that contribute to the organizational well-being beyond the scope of their formal duties.

Affect

A term referring to the underlying experience of feeling, emotion, or mood.