Exhibit 5-11

question 86

Multiple Choice

Exhibit 5-11.For a particular clothing store,a marketing firm finds that 16% of $10-off coupons delivered by mail are redeemed.Suppose six customers are randomly selected and are mailed $10-off coupons. Refer to Exhibit 5-11.What is the probability that three of the customers redeem the coupon?

• A)0.0486
• B)0.1912
• C)0.3513
• D)0.4015

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Definitions:

Nonverbal Information

Information that is communicated without the use of words, often through body language, gestures, facial expressions, and tone of voice.

Facial Expressions

Observable movements of the facial muscles that convey an individual's emotional state or intentions to others.

Hand Gestures

Movements of the hands and arms used to express ideas or convey information without speech.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, driven by needs, desires, and goals.