Exhibit 4-1

question 9

Multiple Choice

Exhibit 4-1.Two hundred people were asked if they had read a book in the last month.The accompanying contingency table,cross-classified by age,is produced. Refer to Exhibit 4-1.The probability that a respondent is at least 30 years old is closest to ______.

• A)0.33
• B)0.46
• C)0.50
• D)0.65

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Definitions:

Difficult Customer

A customer who presents challenges or issues that are beyond typical expectations due to their demands, behavior, or needs.

Implicit Learning

The process of learning complex information in an incidental manner, without awareness of what has been learned.

Informal Learning

Learning that occurs outside formal educational institutions, typically through everyday activities, experiences, and observations.

Modeling

Learning a skill by observing another person perform the skill; considered a form of social learning because it is learned in the presence of others.