Exhibit 2-1

question 7

Multiple Choice

Exhibit 2-1.An auto parts chain asked customers to complete a survey rating the chain's customer service as average,above average,or below average.The following shows the results from the survey: Refer to Exhibit 2-1.A rating of Average or Above Average accounted for what number of responses to the survey?

• A)3
• B)7
• C)8
• D)10

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Definitions:

Social Demands

Expectations or pressures from society that influence behavior, roles, and social interactions.

Ego Involvement

The extent to which an individual's self-esteem is connected to the outcomes of their actions.

FIRO-B Theory

Examines differences in how people relate to one another based on their needs to express and receive feelings of inclusion, control, and affection.

Compatible Needs

Requirements or desires of individuals or groups that are able to coexist or complement each other without conflict.