Exhibit 2-1

question 7

Multiple Choice

Exhibit 2-1.An auto parts chain asked customers to complete a survey rating the chain's customer service as average,above average,or below average.The following shows the results from the survey: Refer to Exhibit 2-1.A rating of Average or Above Average accounted for what number of responses to the survey?

• A)3
• B)7
• C)8
• D)10

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Definitions:

Break-Even Point

The point in business where total revenues equal total costs, indicating that the business is not making a profit nor a loss.

Critical Path

A project management tool that identifies the sequence of crucial and interdependent steps that comprise a project's longest duration.

PERT Network

Project Evaluation and Review Technique; a project management tool used to schedule, organize, and coordinate tasks within a project.

Organizational Response

The way an organization reacts to internal or external stimuli, challenges, or opportunities.