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Quick Clean Rooter Cleans Out Clogged Drains

question 29

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Quick Clean Rooter cleans out clogged drains.Due to the competitive nature of the drain cleaning business,if a customer calls Quick Clean and finds the line busy,they immediately try another company and Quick Clean loses the business.Quick Clean management estimates that,on average,a customer tries to call Quick Clean every three minutes and the average time to take a service order is 200 seconds.The company wishes to hire enough operators so that at most 4% of its potential customers get the busy signal.
a.How many operators should be hired to meet this objective?
b.Given your answer to part (a),what is the probability that all the operators are idle?


Definitions:

Temporary Employees

Workers hired on a non-permanent basis to fill short-term needs of the employing organization.

Forecasting Labor Shortage

The process of predicting future shortages in the workforce based on current trends, demographic changes, and economic factors.

Forecasting Labor Surplus

The process of predicting periods during which the number of employees exceeds the number needed by the organization.

Forecasting

The process of making predictions based on past and present data and analyzing trends to anticipate future outcomes.

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