Seventy-Five Percent of Calls Arriving at a Help Line Can

question 52

Essay

Seventy-five percent of calls arriving at a help line can be handled by the person who answers the phone,but the remaining 25% of them will need to be referred to someone else.Assume that every call requires one minute of attention by the person who answers the phone (either to answer the question or to figure out how the referral should be handled).Calls that are referred need an additional amount of time,as given in the table below. Callers are served on a first-come,first-served basis and are put on hold until the line is free.Use random numbers to simulate what happens to 10 callers.(Use the random numbers in order,from left to right,first row first,as you need them.)What percentage of your callers needs to be referred? Of those who had to be referred,what is the average referral time? ​

Execute nursing interventions based on patient assessments and standing orders.

Reorder and revise nursing care plans according to patient needs.

Comprehend the purpose and application of protocols in nursing interventions.

Recognize different types of implementation skills required in nursing care.

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Definitions:

Cholera

An infectious disease caused by ingesting contaminated water or food, characterized by vomiting, severe dehydration, and diarrhea, and can be lethal if not treated promptly.

Malnourished

A condition resulting from insufficient intake of nutrients.

Social Sanction

Punitive measures or actions taken by a social group to enforce norms and rules, aimed at controlling behavior.

Execution

The act of carrying out a plan, order, or decision; in legal terms, it often refers to the carrying out of a death penalty against a person legally condemned to death.