In Considering Customer's Needs,the Balanced Scorecard Method Will Look At

question 47

Multiple Choice

In considering customer's needs,the balanced scorecard method will look at:

• A)Market share growth and customer retention.
• B)Return on sales and sales turnover.
• C)Residual income and return on investment.
• D)Organizational procedures and information systems.

---

Definitions:

Discounted Payback

A capital budgeting technique that calculates the amount of time needed to recoup an investment based on the present value of its cash flows, accounting for the time value of money.

Variable Cost

Overheads that see variation directly aligned with output quantities.

Operating Leverage

The degree to which a company can increase its profits by increasing sales, highlighting the fixed versus variable costs structure.

Base-Case Scenario

In financial modeling and decision making, it refers to the standard set of assumptions used as a baseline for projecting the financial performance or outcome of a project.