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Total Quality Management Centers on New Product and Service Development

question 41

True/False

Total quality management centers on new product and service development as opposed to managing the value chain for existing products.


Definitions:

Total Logistics Cost

The expenses associated with transportation, materials handling and warehousing, inventory, stockouts (being out of inventory), order processing, and return products handling.

Customer Service

The support offered by a company to its customers before, during, and after a purchase to ensure satisfaction and manage inquiries or complaints.

Logistics Cost Factors

Various expenses related to the transportation, warehousing, and handling of goods within a supply chain.

Customer Service Factors

Elements that influence the quality of support and service provided to customers.

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