Examlex
Total quality management centers on new product and service development as opposed to managing the value chain for existing products.
Total Logistics Cost
The expenses associated with transportation, materials handling and warehousing, inventory, stockouts (being out of inventory), order processing, and return products handling.
Customer Service
The support offered by a company to its customers before, during, and after a purchase to ensure satisfaction and manage inquiries or complaints.
Logistics Cost Factors
Various expenses related to the transportation, warehousing, and handling of goods within a supply chain.
Customer Service Factors
Elements that influence the quality of support and service provided to customers.
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