The Average Time Taken for Your Internet Service Provider to Remotely

question 19

Multiple Choice

The average time taken for your Internet service provider to remotely resolve a trouble ticket has a Normal distribution, with a mean of 4.3 hours and a standard deviation of 3.1 hours. What percentage of the tickets are resolved in less than half an hour?

• A)11.0%
• B)14.5%
• C)85.5%
• D)89.1%

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Definitions:

Stressors

External stimuli or events that cause stress to an individual.

Subjective Well-Being

An individual's self-assessment of their own happiness and life satisfaction.

Happiness

A state of well-being and contentment characterized by positive emotions ranging from contentment to intense joy.

Fulfillment

A feeling of happiness or satisfaction resulting from achieving one's potential or realizing one's desires.