The Average Time Taken for Your Internet Service Provider to Remotely

question 7

Multiple Choice

The average time taken for your Internet service provider to remotely resolve a trouble ticket has a Normal distribution, with a mean of 4.3 hours and a standard deviation of 3.1 hours. What percent of the time can you expect to wait longer than a full (8-hour) business day for a resolution?

• A)11.7%
• B)15.7%
• C)88.3%
• D)100%

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Definitions:

Star Topology

A network topology where each node is individually connected to a central hub or switch, allowing for efficient data transmission and easy addition or removal of nodes.

Central Node

In a network, the central node is the primary point of connection that can communicate with all other nodes, acting as a central hub for data transmission.

DeviceNet Network

A digital, multi-drop communication network that connects and manages industrial devices, using a common industrial protocol.

HART Field Devices

Field devices that use the Highway Addressable Remote Transducer protocol, allowing digital communication over traditional 4-20mA analog wiring.