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Sometimes On Time (SOT) Airlines is considering buying a new jet.SOT would be more likely to buy a new jet if there were either
Cost Of Waiting
The potential loss incurred by delaying decisions or actions, often used in queueing theory and service management.
Balk
The action taken by customers who decide not to enter a queue or a service system because it appears too long or slow.
Renege
In service systems, the action by which a customer decides to leave or abandon the queue before receiving service.
Queue Discipline
The rule or method used to select the order in which units are selected for service when they have been waiting in line.
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