Tom Recently Gave a Presentation at Work Highlighting the Problems

question 39

Multiple Choice

Tom recently gave a presentation at work highlighting the problems with customer service. He asked all his coworkers to spend an extra thirty minutes each day handling customer complaints. This is an example of

• A) motivation.
• B) coaching.
• C) call to action.
• D) leadership.

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Definitions:

Compounded Annually

The method of gaining interest on the original principal as well as on the interest accrued from prior periods, computed annually.

Eating Establishments

Businesses that serve food and beverages for consumption by the public, such as restaurants and cafes.

Operational

Referring to the day-to-day activities, processes, and functionalities of a business or organization.

Rate of Interest

The percentage of a sum of money charged for its use, typically expressed as an annual rate.