Listening with Empathy Is the Basis for a Host of Important

question 4

True/False

Listening with empathy is the basis for a host of important workplace skills and strategies.

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Definitions:

Social Identity

A social psychological process in which individuals join with others to construct a group identity to insulate themselves from stressors.

Realistic Conflict Theory

The view that as competition increases among social groups for scarce resources, so do prejudice, discrimination, and hatred.

Prejudice

Hostile or negative attitudes toward people in a distinguishable group, based solely on their membership in that group, often rooted in stereotypes and unfounded beliefs.

Realistic Conflict Theory

A social psychological model that explains intergroup conflicts, prejudice, and discrimination as resulting from actual competition between groups for desired resources.