Jose Was Concerned About a Memo He Received from His

question 29

Multiple Choice

Jose was concerned about a memo he received from his supervisor, Kayla, regarding a change in the pay structure. He was anxious for a response and did not know where she was, so he sent her a text message asking specific questions about the memo. Kayla received the message and, given its complexity, did not respond right away. Jose became frustrated and even more anxious about the changes, and ultimately went to Kayla's immediate supervisor for clarity. This created problems in his working relationship with Kayla and Kayla's supervisor. Given the complexity of the message, what communication channel should Jose have used in the first place to avoid this situation?

• A) e-mail
• B) memo
• C) social media
• D) face-to-face

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Definitions:

Long-Term Goals

Objectives or targets that are planned to be achieved over an extended period, focusing on future aspirations and strategic outcomes.

Frequent Feedback

The process of giving regular, prompt responses or assessments regarding performance, behavior, or learning, aimed at improvement and development.

Goal-Setting Theory

A motivational theory that suggests setting specific and challenging goals, along with appropriate feedback, enhances performance.

Down Payment

An initial, upfront partial payment for the purchase of expensive items such as a home or car, typically representing a percentage of the total purchase price.