Jose Was Getting Ready for His First Performance Evaluation at His

question 6

Multiple Choice

Jose was getting ready for his first performance evaluation at his new company. The room where the evaluation was to take place was cramped and dimly lit. He was uncomfortable and this highlighted his nervousness. Though he had prepared for an open, honest discussion with his supervisor, he found himself to be more defensive when he was confronted with constructive feedback. What element of the importance of human communication in business and professional contexts does this example illustrate?

• A) Communicators are impacted by their previous communication experiences.
• B) Role-taking is critical to the success of business and professional communication.
• C) Feedback is critical to the success of business and professional communication.
• D) Physical surroundings influence communicators.

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Definitions:

Organizational Culture

The collective values, beliefs, and behaviors that shape the social and psychological environment of a business organization.

Cultural Symbols

Objects, signs, or emblems that represent significant meanings or values within a specific culture.

Organizational Culture

A system of shared assumptions, values, and beliefs which governs how people behave in organizations.

Cultural Symbols

Immutable elements representing the beliefs, values, traditions, and norms of a specific culture.