Operations Management in the Service Sector Is Focused on Creating

question 201

Multiple Choice

Operations management in the service sector is focused on creating

• A) good experiences for those who use the service.
• B) jobs for the local community.
• C) additional customer expectations.
• D) inexpensive ways to get things done.

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Definitions:

Unconscious-Processing

Cognitive processing that occurs without conscious awareness, influencing perceptions and decisions without our explicit knowledge.

Problem-Space

The set of all possible states or configurations that can be reached in solving a problem or achieving a goal.

Mental Set

A predisposition to approach a problem in a particular way, often influenced by past experiences.

Functional Fixedness

A cognitive bias that limits a person to using an object only in the way it is traditionally used.