For Most Service Businesses the Quality Standard Has Become

question 302

Multiple Choice

For most service businesses the quality standard has become:

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) delighting customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Commercial Reasonableness

A principle requiring a party to act in a fair, honest, and reasonable manner in business transactions.

Statutory Irrevocability

Statutory irrevocability refers to a condition or status where certain rights, decisions, or agreements are made non-reversible by statute or law.

Counteroffer

A response to an initial offer, modifying its terms, which effectively rejects the original offer and presents a new one for consideration.

Rejection

In contract law, rejection refers to the refusal to accept an offer or a performance that does not conform to the terms of the contract, effectively terminating the offer.