Which of the Following Statements About Productivity in the Service

question 301

Multiple Choice

Which of the following statements about productivity in the service sector of the U.S. economy is most accurate?

• A) Productivity in the service sector has increased much more rapidly than productivity in the manufacturing sector.
• B) Improving productivity in the service sector is much less important than improving productivity in the manufacturing sector, because the service sector does not really produce anything.
• C) Productivity in the service sector is easier to measure than productivity in agriculture.
• D) Measures of productivity in the service sector do a poor job of taking quality improvements into account.

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Definitions:

Interpersonal Power

The ability of an individual to influence the behavior or attitudes of another individual in a social interaction.

French and Raven

Two social psychologists who are best known for developing the theory of the five bases of social power, which include reward, coercive, legitimate, referent, and expert power.

Political Skill

The ability to understand and influence others in an organizational context, often to achieve personal or organizational objectives.

Organizations

Groups of people structured and managed to meet a need or to pursue collective goals on a continuing basis.