Customer Relationship Management (CRM) Is the Process of Learning as Much

question 69

True/False

Customer relationship management (CRM) is the process of learning as much as possible about customers and doing everything you can to satisfy them.

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Definitions:

Algorithms

Step-by-step problem-solving procedures or formulas that guarantee a solution to a problem if correctly applied.

Primary Mental Abilities

According to Thurstone, the basic abilities that make up intelligence examples include word fluency and numerical ability.

Louis Thurstone

An influential American psychologist known for his contributions to psychometrics, including factor analysis and the development of psychological scales.

Anchoring

A cognitive bias where an individual relies too heavily on an initial piece of information (anchor) when making decisions.