The Idea Behind Customer Relationship Management Is to Enhance Customer

question 57

True/False

The idea behind customer relationship management is to enhance customer satisfaction and stimulate long-term customer loyalty.

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Definitions:

Exchange Rates

The value of one currency for the purpose of conversion to another, determining how much one currency is worth in terms of another.

Interest Rates

The cost of borrowing money or the return earned on an investment, usually expressed as a percentage.

Inflation

The rate at which the general level of prices for goods and services is rising, and, consequently, purchasing power is falling.