A Flat Organization Is Less Likely to Respond Quickly to Customer

question 71

True/False

A flat organization is less likely to respond quickly to customer needs.
Flat organizations have wider spans of control.A wider span of control lends itself to empowering lower level employees to respond more quickly to customer needs,without the need to get permission from managers.

---

Definitions:

Fromm's

A psychological and philosophical inquiry into human freedom, love, and the art of living, introduced by psychoanalyst Erich Fromm.

Locus of Control

A psychological concept that refers to an individual's belief about the extent to which their actions can influence outcomes in their life, classified into internal and external loci of control.

Rotter's Concept

Rotter's Concept refers to the psychological theory of locus of control, which suggests that individuals attribute outcomes to internal dispositions or external circumstances.

Antisocial Behavior

Actions that harm or lack consideration for the well-being of others; often against societal norms or laws.