Ben Got a Phone Call from One of His Regular

question 253

Multiple Choice

Ben got a phone call from one of his regular customers asking if he had time to repair a couple of broken sprinkler heads on the customer's underground sprinkling system.Although it was already 6:00 p.m.and Ben had put in a full day of work,he turned his car around and headed for the customer's house.As a small business owner,Ben demonstrates:

• A)his need for additional cash flow.
• B)his ability to easily adapt and respond to his customer's needs.
• C)the fact that it is difficult to find employees willing to go the extra mile for a small business because benefits are non-existent.
• D)that considering the fact that sprinkler heads are constantly breaking and need repair,his service is overpriceD.Small businesses have the ability to know their customers better and adapt quickly to their every-changing needs.Customers will appreciate the prompt service that a small business can provide.

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Definitions:

Data Analysis

The process of inspecting, cleaning, transforming, and modeling data to discover useful information, inform conclusions, and support decision-making.

Trends

Patterns or directions identified over periods of time in data sets or within a series of data points.

Multiple Regression

A statistical technique that models the relationship between a dependent variable and multiple independent variables to understand the impact of each on the dependent variable.

Predict the Value

The process of using information from existing data or a statistical model to estimate or forecast the value of an unknown variable.