Examlex
Small Business Administration microloans are based on the borrowers' integrity rather than collateral and credit history.
Message/Crisis Control
A public relations strategy used to mitigate damage to an organization's reputation during a crisis.
Key Performance Indicator
An assessable figure indicating how well an organization is accomplishing its main objectives.
Risk Mitigation
The process of planning and implementing measures to reduce vulnerability to risks and their impact on a project, business, or operation.
Service Quality
The comparison of perceived expectations with actual service performance, typically used in evaluating customer satisfaction in service industries.
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