Yesterday,Frank Was Trying to Use His New Laptop Features,with Only

question 67

True/False

Yesterday,Frank was trying to use his new laptop features,with only a negligible amount of success.His warranty said that he had three months of free technical support,so he promptly called the tech support number.After several minutes,he finally got through to someone who spoke English (the same language he speaks),but the dialect was still difficult to understand.He shook his head as he tried to listen carefully to every word the guy at the help desk provided,and thought to himself,"There are some pros and cons to outsourcing.I'm not certain the service is adding value for the customer."
Although the producers of products and services find offshore outsourcing to be a more cost efficient way to provide service to customers,the customers' perceptions of this service does not always meet with their expectations.

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Definitions:

Social Context

Describes the environment or circumstances that surround and influence the behaviors, actions, perceptions, and interactions among individuals or groups.

Spencer

Herbert Spencer, an English philosopher and sociologist known for his contributions to the theory of social Darwinism and evolutionary perspectives on society.

Barbaric

Pertaining to or characteristic of a very cruel, brutal, and uncivilized behavior or practice.

Social Interaction

The method through which people interact and respond to one another, creating the foundation for social connections.