Customer-Driven Organizations Require Managers to Closely Direct and Control Their

question 85

True/False

Customer-driven organizations require managers to closely direct and control their employees.
Customer-driven organizations will exceed their customers' expectations by empowering their front line employees.The movement toward empowerment suggests that lower level workers are likely to assume more responsibility in the future,while managers will give up some of their authority.Managers must train frontline people to make decisions without the need to consult managers.

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Definitions:

Currency Value

The worth of one currency expressed in terms of another currency, influencing international trade and economics.

Foreign Debt

Money borrowed by a country from foreign lenders, including international organizations, governments, or commercial banks.

National Currency

The official money issued and used by a specific country, serving as its primary medium of exchange.

Foreign Goods

Products or services that are produced outside one's own country and are imported for use or sale.