Customer-Driven Organizations Require Managers to Closely Direct and Control Their

question 85

True/False

Customer-driven organizations require managers to closely direct and control their employees.
Customer-driven organizations will exceed their customers' expectations by empowering their front line employees.The movement toward empowerment suggests that lower level workers are likely to assume more responsibility in the future,while managers will give up some of their authority.Managers must train frontline people to make decisions without the need to consult managers.

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Definitions:

Common Expenses

Recurring costs that are shared among entities within a business, typically for maintenance and administrative services.

Operating Profit

The profit earned from a firm's core business operations, excluding deductions of interest and taxes.

Allocation Method

A way of assigning and distributing costs or revenues among different departments, projects, or entities within an organization.

Audit Report

A document prepared by an auditor which expresses an opinion on whether financial statements are presented fairly, in all material aspects, in accordance with the applicable financial reporting framework.